Chances are that if you have been working long enough as freelancer/designer/developer you had heard some of this phrases or very similar ones from one of your customers:
I will have lots more work but the reason Im addamant its goota be right is one of my old sites got over 1 million visitors in one year
…once you get to understand my thinnking behind the designs you will be able to do future sites a lot faster(This was said on day 2 after I just delivered 3 different design mockups)
I have 60 domains registered for people just to give you an idead of the scope of ehat I hope to achieve in the near future. I am looking for a permanent designer this will not be a one off project
The text is present as it was original written by the customer.
Saying “Difficult ” is minimizing the whole thing, these type of clients are a royal pain in the ass there is no real way to please them or work with them on the long run, if you are working with them is probably because
- You don’t have experience identifying the type of personality and actitude of your clients before accepting the project
- … Or you got caught with them, usually they don’t show as assholes difficult from the very beginning ; I believe they can smell fear and inexperience but is just a theory.
Once you are involved in a project with one of this clients your options are pretty limited you can either cancel the project or continue working with them(which involves a long and painfull suffering) with the hope that some day someone will erect a statue in your honor.
Having a strong work ethic and being kind of an egomaniac I usually go for option number two and keep working with them; but this last client was really determined to not only put my pacience to test but also to humillate me with rude and degrading comments like:
So far I am very unhappy with the design concept as it is basic at best there is nothing that stands out which I cant download off a free magento template and the logo is just the company name typed which I could have done if its just the concept and layout then its fine but design wise it requitres a lot of improvement.
…but a logo costs $25 at most for a basic one on elance and the templete can be a lot simpler its just the banner enhancement etc Im looking at it, there hardly any coding involved
The buttons are very very templetey…..The basic colour change to orange I could have done myself.
….when you loook at all of the succesful guys in my industry nobodys site looks as dull as mine. I would not buy off my site never mind anyone else
One of the advantages of working remotly—- at least for me —- is that you have to think twice what you are going to say and you cannot act in your first impulse, — that in this case was jump over the table and kick him in the nuts until he cried like a little girl—- critical thinking and a cold head is the key to succesfully handling all types of clients.
The basic rule to survive is to not pay attention to the stupid comments — that are about 90% of the converstation — take the requirements and try to finish everything as fast as possible.
On the next article I will share some tips and secrets on how to stop this cruel and evil customers.

